Barnesville Fiber App Privacy Policy

How We Use Your Information

We use the information collected through the App solely for legitimate utility and service-related purposes, including:

• Providing and maintaining App functionality
• Managing your broadband and communications services
• Monitoring network performance and reliability
• Diagnosing and resolving service issues
• Enabling customer support functions
• Improving App functionality, security, and user experience
• Developing and enhancing service-related features
• Complying with applicable legal, regulatory, and reporting obligations
• Protecting the security and integrity of our systems and services

Barnesville Fiber does not use personal information collected through the App for targeted advertising, individualized marketing, behavioral profiling, or personalized promotional content.

No Targeted Advertising or Profiling

Barnesville Fiber does not:

• Sell personal information
• Share personal information for cross-context behavioral advertising
• Use personal information to create marketing profiles
• Use App activity to target advertisements or promotions to individual users
• Personalize marketing content based on browsing behavior, network activity, or App usage

Information collected through the App is used only for the operation, administration, security, support, and improvement of Barnesville Fiber services.

Disclosure of Information

Barnesville Fiber does not sell, rent, share, or otherwise disclose personal information for advertising or marketing purposes.

Information may be disclosed only as reasonably necessary to:

• Provide, operate, maintain, and support App functionality and broadband services
• Enable service providers or contractors to perform services on behalf of Barnesville Fiber
• Comply with applicable laws, regulations, court orders, or lawful governmental requests
• Protect the rights, property, safety, security, or operations of Barnesville Fiber, its customers, or the public
• Investigate fraud, misuse, security incidents, or violations of applicable terms and policies

Any third-party service providers receiving information on behalf of Barnesville Fiber are expected to use such information only for authorized service-related purposes and to maintain appropriate safeguards for its protection.

Consent

By downloading, installing, accessing, or using the App, you consent to the collection, use, disclosure, and retention of information as described in this Policy.

You may withdraw your consent to the collection, use, or disclosure of personal information at any time, subject to legal, regulatory, contractual, and operational requirements. To withdraw consent, please contact Barnesville Fiber using the contact information provided in this Policy.

Please note that withdrawing consent may affect Barnesville Fiber’s ability to provide certain App features, functionality, customer support services, or broadband-related services. In some cases, withdrawal of consent may require discontinuation of access to portions of the App or related services where the information is necessary for operation, security, account management, or regulatory compliance.

You may also manage certain permissions granted to the App, such as notifications or device-level permissions, through your device settings. Disabling these permissions may limit App functionality or prevent receipt of important service-related communications.

Subscribers who wish to access, update, correct, or inquire about personal information maintained by Barnesville Fiber, or who have questions regarding consent or privacy practices, may contact Barnesville Fiber using the contact information provided in this Policy.

Data Retention

Barnesville Fiber retains information collected through the App only for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal or regulatory obligations, resolve disputes, enforce agreements, maintain business records, or protect the security and integrity of its systems and services.

When information is no longer required for these purposes, Barnesville Fiber will take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws, regulations, and records retention requirements.

Information Security

Barnesville Fiber takes reasonable administrative, technical, and physical measures to protect information collected through the App from unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include:

• User authentication and account access controls
• Encryption of data during transmission where appropriate
• Network monitoring and security management tools
• Access restrictions for authorized personnel and service providers
• Security testing, maintenance, and system updates
• Procedures designed to detect, investigate, and respond to security incidents

While Barnesville Fiber strives to protect personal information using commercially reasonable safeguards, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure. Accordingly, Barnesville Fiber cannot guarantee absolute security of information transmitted through or stored within the App.

Security Incident Response

In the event Barnesville Fiber becomes aware of a security incident involving personal information collected through the App, Barnesville Fiber will investigate the incident and take appropriate measures to contain, mitigate, and remediate the issue.

Where required by applicable law, Barnesville Fiber will provide notice to affected individuals and appropriate governmental authorities regarding certain security incidents involving personal information.

Customer Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials and for taking reasonable precautions to protect access to their devices and accounts.

Customers should:

• Use strong and unique passwords
• Protect devices with appropriate security settings
• Keep operating systems and applications updated
• Promptly notify Barnesville Fiber of any suspected unauthorized access to their account

Barnesville Fiber is not responsible for unauthorized access resulting from a user’s failure to safeguard account credentials or devices.

Service Notifications and Communications

The App may provide service-related communications, including:

• Service outage notifications
• Maintenance notices
• Network status updates
• Security alerts
• Account-related notifications
• Changes to services, policies, or terms

These communications are intended to support the operation and delivery of utility services and are not based on individual consumer behavior, preferences, or usage patterns.

When Barnesville Fiber distributes information regarding services, programs, or offerings through the App, such communications are provided on a uniform basis and are not personalized using customer data collected through the App.

 

Deleting Your App

For information on deleting your Barnesville Fiber app account, please contact us using the provided information below.

 

Contact Information:

City of Barnesville

Barnesville Fiber

218-354-2292

info@bvillemn.net